I have a question for those of you that do handyman services. I get quite a few of my past customers that call me to fix a hole, or rework some plumbing, etc. I usally frown at these because it costs us too much money to to small jobs. I have decided that we can't loose these people, so we are going to do a bit a handman services for them. I have some questiosn as to how you bill the customer. First, I have to bill for getting to the job and I have to bill to get parts. But I don't want to hear complaining that we wasted our time getting parts. So I have determined our hourly rate and figured that we will charge one hour at the normal rate for all travel time. Do you guys run into problems with this type of stuff? Secondly, do you markup your materials and tell the customer, markup them up and just bill them, or include the markup in your hourly figure and charge them exact costs for materials?
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