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  • SoftPlan Problems


  • #2
    Re: SoftPlan Problems

    They've boycotted you is all. Troublemaker.

    Seriously -sounds like you fried your SoftPlan key or the key drivers are whacked -- RNBOsproWrite is a dongle file.

    SoftPlan is doing fine, Splash is doing fine... sounds like a case for SoftPlan tech support.

    JLS

    Comment


    • #3
      Re: SoftPlan Problems

      Joe,

      What about the SP homepage. I can't get anything to open. I've had this problem for about 6 months and haven't gotten a straight answer. I've tried with my firewall disabled, enabled and no links (tech support) or anything else will open. I haven't heared from SPLASH via email as of yet.

      kcoyner

      kcoyner

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      • #4
        Re: SoftPlan Problems

        K
        There's nothing the matter with SP's website -the problem has to with your connection

        The SoftPlan site is on a shared IP address at Rackburst, which means it relies on DNS (Domain Name Services) to resolve properly. If there is anything messing up how you resolve DNS, the site is not going to load for you - you can't resolve it with IP address alone. If the DNS server is down or something is wrong with it, the URLs of various images or pages might randomly drop out, or you could get a 404 error on the whole thing.

        If Adelphia there works like here, it is handing your DNS server addresses to you automatically via DHCP. You may be able to force your connection to use a different DNS server or servers and solve the problem.

        Open a command prompt (START==>RUN==> type 'cmd' no quotes and hit enter . A Dos window will open.

        At the prompt type 'ipconfig /all' (no quotes) - you should get a listing something like this:

        Ethernet adapter Wireless Network Connection 2:
        Connection-specific DNS Suffix . : stny.rr.com

        Description . . . . . . . . . . . : Wireless-G Notebook Adapter
        Physical Address. . 00-0C-41-2D-80-16

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 192.168.1.105

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 192.168.1.1

        DHCP Server . . . . . . . . . . . : 192.168.1.1

        DNS Servers . . . . . . . . . . . : 24.92.226.238
        24.92.226.98
        24.92.226.87

        See the last entries - DNS servers.... these are the IP addresses of your DNS servers. Write them down. (Write down yours though - not mine)

        Then - try to ping them --

        Go back to the command prompt and type 'ping www.xxx.yyy.zzz ' where the letters are the ip address of your DNS servers. Hit enter. Repeat with all of them.

        If they don't resolve, you'll know there's a DNS problem

        You can also use the 'tracert' command - at the command prompt type 'tracert www.xxx.yyy.zzz' (sub your IP numbers) and observe the route to the DNS servers. If anything is whacked along the way the addresses won't resolve and you can make a note.

        Can't type any more -but that's the idea. If anything is wrong, you may be able to open your network properties and substitute some other working DNS server numbers - Adelphia tech support will have to walk you through it.

        Good luck
        JLS

        Comment


        • #5
          Re: SoftPlan Problems

          Often installing a new SP key means reinstalling the drivers. But your inabilty to log onto SP tech help or splash would have nothing to do with the key. You may have more than one problem here.
          If I knew where they were and what they were called, I could send you the drivers as SP is probably on holidays thru tomorrow.

          Comment


          • #6
            Re: SoftPlan Problems

            I was having similar problem with Splash, also another site that required a password. Also when I would tried to get into JLC Forums, I had to always go to the home page first to get to them. Had my computer cleaned up-a few upgrades, removed a lot of spyware, etc. When all was done, everything works fine. Maybe yours needs the same thing.
            Verl

            Comment


            • #7
              Re: SoftPlan Problems

              Verl et al
              Could very well be a hijacker or similar - there are a bunch of DNS hijackers on the web at the moment. I linked a good site below that tracks these kinds of things - poke around and see if anything fits.

              JLS


              PC HELL WEBSITE

              Comment


              • #8
                Re: SoftPlan Problems

                Joe,

                Thanks for all the information. I tried the SP and SPLASH with my old dial up connection and got the exact same result. Could there be something in my machine or Internet Explorer? I will need to contact Adelphia support for the other solutions.

                kcoyner

                Comment


                • #9
                  Re: SoftPlan Problems

                  Well SoftPlan and Splash are on two completely different web servers and are not connected at all. The only comnmon link is your computer.

                  If you have another working computer in the house, try to reach them on that. If that doesn't work either - it's the connection. If it does - it's your computer.

                  JLS

                  Comment


                  • #10
                    Re: SoftPlan Problems

                    Joe,

                    Touched base with SP Tech Support. Got some patch links for SP. I still can't access the URLs he left me in the email. I did the ping thing. I have (2) DNS servers according to the document that pops up after the command prompt. I pinged both and the report says (for both) sent 4 received 4 lost 0. Times for trips, 16ms. I did "tracert" First 3 give times followed by "Request Timed Out" for the remaining 27 attempts for both (2) DNS servers.

                    Thanks Joe,

                    kcoyner

                    Comment


                    • #11
                      Re: SoftPlan Problems

                      K
                      Did you try it
                      1) On another clean computer on the same connection and/or

                      2)On your computer dialed up to a different connex ?

                      I thought of something else -
                      You don't list your OS, but it it's XP, maybe you have the built-in firewall enabled by accident? That will cause problems with Internet connections big time, especially if Adelphia also has something running on their end.

                      JLS

                      Comment


                      • #12
                        Re: SoftPlan Problems

                        Joe,

                        I tried the links using my old Dial Up connection which I still have for one reason or another. Same results. I checked for the XP built in Firewall but couldn't find it. I opened Internet Options and went to the security tab. Everything there is set to the default setting. Couldn't find the on/off switch. Under the advanced tab I clicked "restore defaults". Only thing I think I ever changed there was under Microsoft VM. I had all Java related items checked. Seems like I was getting a lot of JAVA script error messages so I figured I would make them all work. What sould I have there? I do have the little yellow error sign in the bottom left corner for the SP site and some others also. I couldn't use my laptop to access site. Daughter has it at college.
                        Anyway it's looking more and more like something with IE. Do you think we are on the right trail?
                        Also do you think the ping test ran out O.K.

                        Thanks again Joe!

                        kcoyner

                        Comment


                        • #13
                          Re: SoftPlan Problems

                          Certainly sounds like script errors, but it could be that your install of IE is damaged (or windows system files) , so no matter how you set settings it doesn't matter. Have you scanned for viruses, spyware, etc. ?

                          After confirming no unwelcomed guests - I'd try some re-installs over top -- 50-50 chance that will work with no pain.

                          XP firewall ----- cut/paste from Windows help---------------

                          To enable or disable Internet Connection Firewall
                          Open Network Connections
                          Click the Dial-up, LAN or High-Speed Internet connection that you want to protect, and then, under Network Tasks, click Change settings of this connection.
                          On the Advanced tab, under Internet Connection Firewall, select one of the following:
                          To enable Internet Connection Firewall (ICF), select the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.
                          To disable Internet Connection Firewall, clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.
                          Notes

                          To open Network Connections, click Start, point to Settings, click Control Panel, click Network and Internet Connections, and then click Network Connections.
                          You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.
                          If you clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box, the firewall on your computer is disabled, and your network is vulnerable to intrusions.
                          You should not enable Internet Connection Firewall on virtual private networking (VPN) connections or on client computers because ICF will interfere with file and printer sharing.
                          ICF cannot be enabled on the private connections of the Internet Connection Sharing host computer.
                          Internet Connection Sharing, Internet Connection Firewall, Discovery and Control, and Network Bridge are not available on Windows XP 64-Bit Edition.
                          ----------------- end cut/paste ----------

                          JLS

                          Comment


                          • #14
                            Re: SoftPlan Problems

                            O.K. Joe,

                            I'm almost convinced that it is scipt errors. I went to Internet Options and checked everything just to see what would happen and I get about 6 error messages for the SP homepage. When I reset them to default, I get the homepage with no error message but as soon as I point to Tech Support, Pricing etc the error flag appears in the lower left. When I click the flag, I get this message about line XXX Chracter YYY and so on. I downloaded and installed all the latest patches. I tried to find out how to reinstall IE but had no luck. I tried to download earlier versions but get a message that says I have a newer version already with no option to revert. I uninstalled the SP 1 for IE and that made no difference. So how do I reinstall IE?

                            Thanks Joe!

                            kcoyner

                            Comment


                            • #15
                              Re: SoftPlan Problems

                              Joe,

                              Things are looking up! I deleted my old cookies and now SPLASH login appears.

                              kcoyner

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